FAQ

What are the delivery times?

We process orders within 24 to 72 hours, excluding weekends and holidays. Delivery times then vary depending on the carrier selected and the destination. You can consult the shipping policy for more details.

How can I track my order?

When your order is shipped, you will receive a shipping confirmation email with a tracking link. You can use this link to track your package. Remember to check your spam folder.

What is the shipping cost?

Shipping costs vary depending on the weight of your package, the carrier, and your destination. By adding the desired products to your cart and entering your address, the total shipping cost will be automatically calculated.

I want to return an item, what should I do?

You have 14 days after receiving your package to request a return. You must follow the return procedure outlined in our refund policy .