Refund policy

Last updated: 17 October 2026
  1. RETURN CONDITIONS

You have 14 days from the date you receive your parcel to exercise your right of withdrawal and request a return.

To request a return, please visit our returns portal.returns portal

Sign in using the email address you used to place your order, select the relevant order and confirm your request. You will then receive an email with the information needed to complete your return.

Please note that return shipping costs are the customer’s responsibility. We are not responsible for any loss or damage during return shipping. Requests submitted outside this portal cannot be processed.

If your return is approved, your refund will be processed and your credit card or original payment method will automatically be credited within approximately 10 days.

The item must be returned in the same condition in which you received it, unworn, unused, with its tags attached and in its original packaging. Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can assess and resolve the issue.

  1. REFUNDS

We do not refund the original shipping costs unless we made an error with your order. The item must be dispatched within 14 days of your return request being accepted.

Transaction fees associated with buyer protection will not be refunded. These fees are collected directly by the payment platforms and are beyond our control. The fees are listed below:

Card payments, including Shop Pay
European bank cards: 1.5% + €0.25
International bank cards: 2.7% + €0.25

PayPal payments
Europe: 2.9% + €0.35
United Kingdom: 4.19% + €0.35 + €0.35
International: 4.89% + €0.35

Klarna
4.99% + €0.40

 

  1. COUNTRIES ELIGIBLE FOR RETURNS

Returns are accepted only from countries within the European Union. Returns from outside the European Union cannot be accepted.

  1. ORDER CHANGES AND CANCELLATIONS

An order cannot be changed or cancelled once it has been prepared, packed and processed. If the customer cancels the order before this stage, the refund will be processed and the original payment method will automatically be credited within approximately 10 days.

  1. MISSING OR DELAYED PARCELS

Please report any missing parcel or unusually long delivery delay as soon as possible so that we can open a claim with the carrier. No refund or replacement shipment can be issued until the investigation has been closed (25 to 30 days).

We accept no responsibility for delivery delays or lost parcels if the address you provided is incomplete or incorrect.

  1. UNCOLLECTED PARCELS

If your parcel is delivered to a collection point, you agree to collect it within the time limit set by your carrier. If you did not choose a collection point when making your purchase, one will be selected automatically, and no complaints regarding this selection can be accepted. A parcel being sent back does not guarantee that it will reach us and therefore does not guarantee that you will receive a refund.

If you would like us to resend your parcel, you will be responsible for the full shipping cost.