Refund Policy
1. Return conditions
The customer has 14 days from the date of receipt of the package to exercise his right of withdrawal and request a return. The item must be returned in the same condition in which you received it, unworn, unused, with tags and in its original packaging. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can assess the issue and make it right.
Items returned without prior return request may be subject to additional handling fees.
2. Return procedure
- Send an email to the following address: info@idaya-shop.com
- Indicate in the subject of the email: "Return + your order number" (you can find this number in your order confirmation email)
- Mention in the email the name of the items to be returned as well as the reason
- You will receive by return email the elements necessary to finalize your return
Returns are only made via Mondial Relay or Colissimo. We are not responsible for any loss or damage during return.
If your return is approved, your refund will be issued and and your credit card or original payment method will be automatically credited within approximately 10 days.
3. Reimbursement
Return shipping costs are the responsibility of the customer. We do not refund the shipping costs initially paid unless there is an error on our part on the order. The item must be sent within 7 days after your return request is accepted.
Transaction fees related to buyer protection will not be refunded. These fees are collected directly by the platforms and do not depend on us. You will find these fees below:
Payment by bank card
- 3.1% + 0.35€ European bank card
- 2% + 0.35€ British bank card
- 3.1% + 0.35€ international bank card
Payment: Paypal
- 4.5% + 0.35€
In the event of an exchange, all shipping costs are entirely the responsibility of the buyer.
4. Modification and Cancellation
It is not possible to modify or cancel an order once it has been prepared, packaged and processed. In the event of cancellation of the order by the customer before this, the refund will be made and the initial payment method will be credited automatically within approximately 10 days.
Transaction fees related to buyer protection will not be refunded. These fees are collected directly by the platforms and do not depend on us. You will find these fees below
Payment by bank card
- 3.1% + 0.35€ European bank card
- 2% + 0.35€ British bank card
- 3.1% + 0.35€ international bank card
Payment: Paypal
- 4.5% + 0.35€
5. Package not received, delayed
We invite you to report any unreceived packages or abnormally long delivery as soon as possible so that we can initiate a claim procedure with the carrier. No refund or return of products can be made before the investigation is closed (25 to 30 days).
We decline all responsibility related to delays in delivery or loss of packages if the address you provide is incomplete or incorrect.
6. Uncollected package
In case of delivery to a relay point with Mondial Relay or Chronopost, you agree to collect your package within the time frame provided by your carrier. Any return of a package does not guarantee that it will be returned to us and therefore does not guarantee that you can be reimbursed.
If you want your package to be resent, the cost will be entirely your responsibility. If you want a refund, the buyer protection transaction fee will not be refunded. Below you will find these fees:
Payment by bank card
- 3.1% + 0.35€ European bank card
- 2% + 0.35€ British bank card
- 3.1% + 0.35€ international bank card
Payment: Paypal
- 4.5% + 0.35€